Frequently Asked Questions (FAQ)

Frequently Asked Questions

How do I reset my password?

Click "Forgot Password" on the login page. You'll receive a password reset email within a few minutes.

Can I import my existing contacts?

Yes! KeenCRM supports CSV import for contacts, leads, and companies. Go to the Contacts page and look for the import option.

Is my data secure?

Absolutely. KeenCRM uses enterprise-grade security including encrypted connections (TLS/SSL), role-based access control, and regular security audits. Data is stored in compliance with Vietnamese data residency regulations.

What languages does KeenCRM support?

Currently English and Vietnamese, with full i18n parity across all modules. More languages can be added on request.

Can I use KeenCRM on mobile?

KeenCRM is fully responsive and works on any device — desktop, tablet, or phone — through your web browser.

How do I get support?

Use the AI chatbot inside KeenCRM for instant answers. If the chatbot can't help, it'll offer to create a support ticket for you. You can also submit tickets directly from our Help Center.

Is there an API?

Yes, KeenCRM provides a comprehensive REST API for integration with other tools and systems. API documentation is available for enterprise customers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time with no penalties. Your data remains accessible for 30 days after cancellation.